Yes, we do provide Free WIFI in the hotel and hotel rooms.
Online bookings generally offer the “best available rates” for that date and time.
Hotel rates are per room, based on a maximum occupancy of 2.
Yes, your credit card details are essential to guarantee the reservation.
We accept all the universally accepted credit cards during the booking process like Master & Visa Card.
We may block an amount on the credit card, equivalent to a 1 night’s room charge to guarantee payment but this block will automatically be released within 1 month if it is not redeemed. Furthermore, we do not charge without proper authorization from the guest. However, select packages may require full pre-payment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-in.
Our hotel uses the SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of our guests’ information is very important to us.
For added security, guests are requested to present the credit card used in the online booking/purchase process with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
Advance Purchase Bookings are non-refundable and non-transferable.
In the event of a cancellation or no-show of Best Available Rate, the following will apply:
For stays any night – if the property is not informed within 24-hours or more prior to the date of arrival, there will be a charge of one (1) room night’s accommodation which will be levied on the credit card used to guarantee the reservation.
Check-in time from 3:00 pm
Check-out time by 11:00 am
Early check-ins are at 12 pm and subject to room availability for an extra £10.
The charge for a late check-out until 12 pm is an extra £10.
Yes, all the rooms are non-smoking
Yes , we have only twin and triple room.
We don’t have interconnecting rooms.
No, we do not charge for visitors. However, identification may be required for security purposes.
Citrus Hotels UK is Pet-Friendly.
You can bring your pet to stay at any of our Citrus Hotels in the UK, for the small charge of £20.00.
For pets such as dogs and cats, we recommend that you bring suitable bedding and cages that your pet is familiar with.
We have at our hotels, pet goodie bags of treats and water bowls which are available at a cost of £5.00.
Other pets are permitted to stay at our hotels, with the permission of the Hotel Manager.
The general rule, it that as long as the animal is happy in its cage/hutch/aquarium, then we are more than happy to have them to stay with us.
We kindly ask that you notify us in advance of any pets staying with you, as you will be allocated more suitable accommodation.
- There are no charges for children below the age of 12 years sharing a room with parent(s) on the existing bedding.
- Children between 2 – 12 years are charged the full adult.
Yes, we have and the 18 spaces with the charge at £8 per night and on a first come first served basis.
No, sorry we do not provide a baby-sitting service.
Yes, baby cots are available and subject to availability and there is no charge.
The cooked breakfast is served in the breakfast room on first floor of the hotel.
Breakfast is served from 7:00 – 9:30 AM on weekdays and 8:00 – 10:30 AM on weekends and bank holidays.
There is 1 breakfast room at the first floor.
Hotel Lounge and Bar:
Our 24hrs bar is located on the second floor of the hotel